Suggestions and Complaints

Complaints Procedure

Τhe Fund ensures that every effort is made to provide a high standard of service. However, in case you feel that the service provided does not meet with your expectations then please contact us.

The following complaint procedure has been designed for your convenience, in addressing any concerns you may have.

Furthermore, if you are unhappy with the way your claim has been handled, then please contact with the Complaints Officer of the Fund to the following address:

Ms Christina Mardapitta
Complaints Officer
23 Zenon Sozos Street, 2nd floor
P.O.Box 22025
1516 Nicosia
Tel: 22763913
Fax: 22761007
E-mail: ch.mardapitta

All complainants will receive a letter acknowledging the complaint within two (2) business days of the day receiving the complaint and we will keep you informed of the progress of your complaint. We assure you that we will do our best to resolve the complaint within fifteen (15) working days.

In case that your complaint cannot be resolved in a satisfactory way for you, we remind you that you always have the right to take any other measure that you consider it to be appropriate.